Find answers about our collections, ordering, delivery and returns. For a question about a particular piece, please contact us with its name or product link.

Our collections

What can I find at The House of Beatrice?

Our collections include quilted bags, backpacks, decorative lamps and accessories for the home, bringing together colour, texture and distinctive details. Browse our collections to see the pieces currently available.

Who makes your artisanal pieces?

Our artisanal pieces are handmade by Beatrice. Materials, construction and finishes depend on the individual item, so please check its product description or contact us for more information before ordering.

Where can I find sizes, materials and what is included?

Details vary from one item to another. Please refer to the individual product page for dimensions, materials, available options and included accessories. For lamps, check the product information for power supply and bulb details.

How should I care for my item?

Follow the care instructions supplied with your item and any guidance on its product page. Different fabrics, finishes and electrical products require different care. Contact us if you need advice for a particular piece.

Will the colours look exactly like the photographs?

Colours can appear slightly different depending on your screen and the lighting. Please use the product description and dimensions alongside the photographs when choosing your item.

Ordering and delivery

Where do you deliver, and how much does it cost?

We deliver to addresses in the United Kingdom. Standard delivery is free on every order, with no minimum spend.

How long will my order take?

Orders are processed in 1 to 3 working days. Delivery then usually takes 8 to 12 working days after dispatch. These are estimates, not guaranteed arrival dates. Please see our Shipping policy for full details.

How do I track my order?

We email you a tracking number when your order is dispatched. You can follow your parcel on our Track your order page. The first carrier update can take up to 3 working days to appear.

Can I change my order or request a cancellation?

Email us as soon as possible with your order number and the change or cancellation you are requesting. Orders enter processing automatically, so we may not be able to change the order or stop dispatch. Our Refund policy explains cancellation and return arrangements. Your statutory rights are not affected.

Which payment methods can I use?

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay and Shop Pay. The available payment options are displayed at checkout.

Returns and support

What is your returns policy?

We accept returns within 30 days of delivery under the conditions in our Refund policy. Email us first for the return address and instructions. Please do not send returns to the address on the original parcel or to our registered office.

What if my item arrives damaged, faulty or incorrect?

Email us with your order number and photographs or a short video showing the problem. Once confirmed, we will arrange a free replacement or a full refund. You do not pay return postage for a damaged, faulty or incorrect item.

Do your products have a guarantee?

Every item has a 2-year guarantee against defects in materials and workmanship, starting on the delivery date. Normal wear and tear, accidental damage, misuse and damage caused by not following care instructions are excluded. Please see our Refund policy for details. The guarantee is in addition to your statutory rights.

How do I contact you?

Email info@thehouseofbeatrice.co.uk. Our customer service hours are Monday to Saturday, 9:00 am to 6:00 pm (UK time). Please include your order number when your question concerns an existing order.